CONDITIONS OF WARRANTY

Applying for all products which are activated warranty or come with warranty cards + proofs of purchase.

A product subjected to warranty only in case it meets the following conditions: 

• Products must be in term of warranty. Products must be intact and without signs of disassembly.
• Damages are due to technical errors or manufacturer’s errors and determined by Cleansui technicians.
• Product is not in the scope of Rejection of Warranty.
• The products are only used with tap water (according to QCVN 01:2009/BYT), the water pressure is from 0.05 MPa to 0.35 MPa, temperature under 60 degree Celsius.

REJECTION OF WARRANTY

For all products which are activated warranty or attached warranty card + proofs of purchase.

A product rejected to warranty only in case it meets all following conditions:

• Products have signs of disassembly in the first repair.
• Products have stains or are distorted due to falling, or using solvent cleansers which contains acid or corrosive substances on products’ surface.
• Products have signs of fire, being penetrated by animals, insects or using in humidity environment.
• Products are damaged as a result of natural disasters such as fire, flood.
• Damages are due to improper transportation condition.
• Products are out of warranty period or with damages caused by wrong using and installation.
• Damages are due to using in high temperature environments or directly under the sun.
• No warranty is provided for batteries (if available)

Recommendation

Customers are recommended to have a careful checkup at receipt of products as follows: 100% new, intact, without distortion, full of accessories, attached documents (if any)