Service Faq | Cleansui

FAQ

Useful answers for questions about products, water and health.

Warranty

How long is the product warranted? Details of warranty for each part of products?

A product subjected to warranty policy only if it meets all following conditions.

Firstly, the product must be in term of warranty.
Secondly, damages due to manufacturer’s errors must be determined by Cleansui technicians.
Thirdly, the product is not in any case of rejection of warranty.
Finally, the product is only used with tap water (according to QCVN 01:2009/BYT), the water pressure is from 0.07 to 0.35 MPa, under 35 degree Celsius and above freezing temperature.

The habits of using water every day

Tap water meets the standards for drinking water in Vietnam, can I drink it directly? Or boil then drink it?

Tap water meets Vietnam's domestic water standard which is QCVN 01: 2009/BYT. However, you should note that:

To reach your home, tap water has gone a long way in the plumbing system. On its way, there may be a lot of impurities such as dirts, rusts, leads,... and even bacteria. Therefore, Cleansui recommends that you should not drink tap water directly without going through a reliable water purifier.
Drinking boiled water is an old habit of the Vietnamese people. However, did you know that boiled water can get re-infected after 2 hours, and after 24 hours, the amount of bacteria will continue to multiply? Therefore, Cleansui recommends that water should be consumed within 2 hours after boiling or you should use water filtered from a reputable water purifier.

My family is currently using 20 liter water bottles for drinking and cooking, I think water purifier is unnecessary and costly.

Although using 20 liter water bottles is considered as a safe solution, there are some disadvantages compared to using Cleansui water purifier as follows:

It takes time to have water ready, you have to wait for delivery service.
The process of bottling & rinsing may not be guaranteed, the risk of re-infection is high due to the reuse of plastic bottles -> Microbiological criteria is not guaranteed.
Water bottles at some unreliable facilities may have sediments or solids at the bottom of the bottles due to the presence of unexpected objects in the production process -> Physicochemical criteria are not guaranteed.
In addition, the cost of using Mitsubishi Chemical Cleansui water purifier (using EUC2000 cartridge ) is 495 VND/ liter, cheaper than using water from a bottle with the cost in the range of VND 1,000 - 2,500/ liter (type VND 20,000 - 50,000/ bottle of 20 liters).

Thiết bị lọc nước Mitsubishi Cleansui

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