Warranty period water purification equipment Mitsubishi Chemical Cleansui


No. Product type Model Part of product and warranty period
1 Counter – top SSX880E/ET201, ET101 Body 1 Year
SSC8800E, ETC21, EUC2000 Cartridge 6 Months
2 Pitcher EJ101, EJ102, EJ103 Body 1 Year
EJC1 Cartridge 3 Months/ 200 Liters
3 Faucet – Mounted EF102, EF201, EF401 Body 2 Years
EFC11, EFC21, EFC41W Cartridge 3 Months/ 900 Liters


* Products not registered for electronic warranty will apply normal warranty policy: 1 year for the body, 7 days for the cartridge.

Warranty Policy


Applying for all products which are activated warranty or come with warranty cards + proofs of purchase.

A product subjected to warranty only in case it meets the following conditions:

  • Products must be in term of warranty. Products must be intact and without signs of disassembly.
  • Damages are due to technical errors or manufacturer’s errors and determined by Cleansui technicians.
  • Product is not in the scope of Rejection of Warranty.
  • The products are only used with tap water (according to QCVN 01:2009/BYT), the water pressure is from 0.07 MPa to 0.35 MPa, under 35 degree Celsius and above freezing temperature.

For all products which are activated warranty or attached warranty card + proofs of purchase.

A product rejected to warranty only in case it meets all following conditions: 

  • Products have signs of disassembly in the first repair.
  • Products have stains or are distorted due to falling, or using solvent cleansers which contains acid or corrosive substances on products’ surface.
  • Products have signs of fire, being penetrated by animals, insects or using in humidity environment.
  • Products are damaged as a result of natural disasters such as fire, flood.
  • Damages are due to improper transportation condition.
  • Products are out of warranty period or with damages caused by wrong using and installation.
  • Damages are due to using in high temperature environments or directly under the sun.
  • No warranty is provided for batteries (if available).

Customers are recommended to have a careful checkup at receipt of products as follows: 100% new, intact, without distortion, full of accessories, attached documents (if any).