CONDITIONS OF WARRANTY

Applying for all products which are activated warranty or come with warranty cards + proofs of purchase.

A product subjected to warranty only in case it meets the following conditions:

• Products must be in term of warranty. Products must be intact and without signs of disassembly.
• Damages are due to technical errors or manufacturer’s errors and determined by Cleansui technicians.
• Product is not in the scope of Rejection of Warranty.
• The products are only used with tap water (according to QCVN 01:2009/BYT), the water pressure is from 0.07 MPa to 0.35 MPa, under 35 degree Celsius and above freezing temperature.

REJECTION OF WARRANTY

For all products which are activated warranty or attached warranty card + proofs of purchase.

A product rejected to warranty only in case it meets all following conditions: 

• Products have signs of disassembly in the first repair.
• Products have stains or are distorted due to falling, or using solvent cleansers which contains acid or corrosive substances on products’ surface.
• Products have signs of fire, being penetrated by animals, insects or using in humidity environment.
• Products are damaged as a result of natural disasters such as fire, flood.
• Damages are due to improper transportation condition.
• Products are out of warranty period or with damages caused by wrong using and installation.
• Damages are due to using in high temperature environments or directly under the sun.
• No warranty is provided for batteries (if available).

Recommendation

Customers are recommended to have a careful checkup at receipt of products as follows: 100% new, intact, without distortion, full of accessories, attached documents (if any).